Thank you for registering to Petkof support system, please read the following terms: 1. Please VERIFY YOUR PURCHASE CODE before opening any ticket. 2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question. 3. Support is offered only for bugs and really small modifications(like a few lines of css or js) 4. Support is offered Monday through Friday, please allow up to 24-48hrs for your ticket to get reviewed & responded to. 5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer 6. Post as much info as you can on your errors: links and screenshots etc. 7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time. Best, Regards.